Terms & Conditions


The Company: Pumacas Engineering Ltd
The Customer: the organisation or person who purchases goods or services.
The Goods: any goods supplied by the Company to the Customer.
Bespoke Goods: any goods being made to order.
Order: your order for goods for services made by phone, online or via sales representative.
Contract: the contract between you and us for the sale of Goods.

Goods Descriptions

The description of Goods as set out on our website are for illustration purposes only and are shown to give an approximate idea only.

For bespoke and special goods made to your own requirements, it is your responsibility to ensure that the information we have is accurate.

Pumacas will not be held responsible for products deemed not fit for purpose. This will not affect your statutory consumer rights.

Special Orders

In the event of cancellation or delay in schedule of an order specifically produced to Customer’s specification, we reserve the right to deliver and charge for any complete or part manufactured items. This includes specially purchased materials after 8 weeks expiry of original agreed scheduled dates.

Price and VAT

We try to ensure that the prices on our website are accurate. We will therefore check the price following receipt of your Order and validate this before we process the Order. If the price is different to that on you Order, we will notify you as soon as possible.

All Orders are subject to an additional carriage charge unless the Goods are collected by the Customer or Customers courier. This can be arranged, prior to collection.

All prices are exclusive of VAT and are strictly for orders placed via the website only.


Payment can be made with debit/credit card or alternatively you can call us direct on 0121 448 4900 with your card details. We will debit your account on the same day as processing your Order.

Where a credit account has been approved the invoice for the Goods will become due 30 days from the date of the invoice. Payment should be made by either BACS, cheque, debit/credit card. If you fail to make payment by the due date, we may charge interest on overdue invoices and suspend all further deliveries until payment has been bought up to date. If payment is still not received, we may seek legal remedies to chase and recover the cost.


All items will normally be delivered via carrier within 2 working days, subject to stock availability. Any products that need to be manufactured will incur an extra lead time and this will be notified to you at the time of Order. Should a premium or Saturday delivery be required, this will be charged at an additional cost.

If you have requested to collect the Goods from us, this must be at a mutually agreed time and date.

An order shall be completed when collected by you or when the Goods are delivered to the address agreed. All risk in the Goods shall pass to the Customer upon receipt.


Please notify us in writing within 3 days of completion of delivery of the Order is there is any shortage in the quantity of Goods or within 7 days of receipt of our invoice if the Order has not been delivered, otherwise we cannot accept any claims for incompleteness or non-delivery.

The return of any Goods correctly supplied to order cannot be accepted without our written consent and will be subject to a 10% handling charge of the net invoice value.

The Customer must return the Goods unused and undamaged, at their own expense, for a replacement or a full refund and by using a recorded delivery method to insure the items. The Company will not be liable for returned Goods in transit.

Your Right to Cancel

If you cancel the Order after the Goods have been despatched or received by you, they must be returned in the original packaging wherever possible and within 14 days of telling us you wish to cancel the Order. Cancellations are not accepted on bespoke or special orders, or on goods that are manufactured to order.

The Customer must pay the cost of returning the Goods to us. If the Goods are faulty or misdescribed we may refund the price you paid for the Goods.

Faulty Goods

If the Customer receives faulty goods, the Company must be informed within 7 working days of receipt. The Company will offer a refund or replace any product which is deemed to be defective. This excludes any product which has been misused or over loaded.